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Welcome to Bootpify support forum

Support staff monitor the community forum and email 9AM-5PM, Monday to Friday. Please be patient when posting an issue as staff may not be in the same timezone as you.

Knowledge Base

Support Forum

Shopify Questions

Thanks for purchasing our products! There are first few things you should read.

– Please be sure to read the documentation which will be updated frequently with the theme package

– We try our best to monitor the tickets around the clock, please allow 24 – 48 hours to receive an answer to your issue.

– Our support hours: – Monday to Friday (From 9 am – 5 pm – GMT +7)

– If you submit a ticket on weekend please be patient and wait for us to 9 am Monday.

Important note: If you add another comment on your ticket before we reply to your initial one, your ticket will be pushed down the list. This is because we are replying to all tickets in the order that they arrive into our ticketing system. Thank you for your patience.

Read our full support policy here

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