Thanks for purchasing our products! There are first few things you should read.
– Please be sure to read the documentation which will be updated frequently with the theme package
– We try our best to monitor the tickets around the clock, please allow 24 – 48 hours to receive an answer to your issue.
– Our support hours: – Monday to Friday (From 9 am – 5 pm – GMT +7)
– If you submit a ticket on weekend please be patient and wait for us to 9 am Monday.
Important note: If you add another comment on your ticket before we reply to your initial one, your ticket will be pushed down the list. This is because we are replying to all tickets in the order that they arrive into our ticketing system. Thank you for your patience.
Read our full support policy here
